FAQ

1) What is MyTaman?
MyTaman is a IoT community app that helps secure your neighborhood in times of trouble and create a closer community as neighbors. “Taman” means neighborhood in Malaysian context. People would usually associate “Taman” as the area where they live, and so, MyTaman literally means “My neighborhood”. The word itself is in the Malay language.

2) What is MyTaman Guard Button?
MyTaman Guard Button is one of MyTaman’s main features to protect and secure your home and taman. In order to use MyTaman Guard Button, you just need to press on the button to activate an alarm then it will be sent to the guards and TTN. Help will come to you once they receive the signal.

3) How do i turn off an alarm?
You can turn off an alarm by pressing the guard button again to off the alarm. If an alarm was sent to your MyTaman app by your Trusted Neighbour, simply press on the post and off it.

4) How do I make sure the alarm is off?
There will be an “Off” button below the Guard Button which you need to press to ensure that the alarm is off.

5) Do I need Internet connection to use MyTaman?
Yes, 3G/Wifi is required to check taman updates, send alerts to the Guards and Trusted Neighbours.

Resident Associations

6) What is RA?
RA stands for Residents Association. RAs look after the general welfare of your taman and ensure that general security and meetings are conducted with the residents.

7) How does RA use MyTaman?
RAs can use MyTaman to make posts, interact with residents, update notifications, and control RA Management more effectively.

8) How do i become a RA?
The RA committee has to assign you as an RA in order to gain access to the posts, and control of your taman in the App.

9) What is a RA Dashboard?
RA stands for Resident Association. RA Dashboard is made especially for RA’s ease of managing their taman activities like adding residents into their taman, changing committee roles, edit taman details, smart siren testing via committee test button, or even turn off all alarms in incidents where more than one alarm is being turned on. We have made a very simple guide to use the RA Dashboard here.

10) How to create a taman?
During signup, you will come across a page where you can “Join a taman” or “Create a taman”. If you are the RA of a taman, you can help your taman create on their behalf by filling in the name and address of your taman and insert a taman image. MyTaman team will approve your Taman within 24 hours after you have created a taman. Check out how to create a taman here.

11) How do I join a taman?
During your sign up, you will be asked to join a taman or create a taman. If your taman already uses MyTaman App, you will be able to select it from the list of tamans in your app. However, if your taman is not in the list, you can request to your RA to create a taman using MyTaman App. Check out how to join a taman here.

12) Who approves our taman?
MyTaman team will approve your taman within 24 hours. Our team will contact the taman creator and guide them on the next steps and assist them in using MyTaman App.

13) Why did the taman I created disappear?
Once you have created a taman, our team will monitor the activities in your taman. Our team will contact you to assist you in your next step and answer any questions you have about MyTaman App. However, If there are no activities happening in your taman for the first month, we will suspend the inactive taman as our team’s purpose for doing this is to ensure genuine taman requests.

14) How to make announcements?
In your MyTaman App, go to “What’s New” tab bar and you are able to make comments. Only RAs can post announcements while residents can comment on these posts. Residents can comment on posts RAs made so their voices can be heard in unison.

15) If there was multiple alarms, how do i turn off all the alarms?
RAs can turn off all the alarms at the RA Dashboard Settings. Simply switch to your RA Dashboard and go to your settings to turn off all the alarms in your taman. However there is no function for residents to turn off all alarm.

16) Do i need to pay to use MyTaman App?
MyTaman is now free for all your residents. All you need to do is to download the app and sign up with MyTaman. However, your Taman RA Committee will need to purchase MyTaman’s Hardware for your taman.

17) Is there any hardware for MyTaman?
Yes, our team of professionals will install hardware that includes a smart siren, LED Screen, 3G Modem and mini thermal printer at the guardhouse.

18) How much is charged for using the hardware?
You can contact our team to know more about the fees MyTaman App costs to each taman by contacting us via e-mail: support@mytaman.com or by calling us at +6014 7090978.

Taman Residents

19) What is TTN?
TTN means Trusted Taman Neighbours. TTNs are neighbours whom you trust and will come to your rescue when you press on MyTaman’s Guard Button. They are selected by you to look over your home when you are in trouble. Add TTN to your app by searching for their names or numbers and they will appear on your app.

20) How many TTN can i have?
So far, each person can only have 3 TTN in their MyTaman App, each of them are from their own tamans, who are your neighbors.

21) How to add a TTN?
Under the Neighbours tab bar, click on “Add a Trusted Neighbour” then you will see a list of your neighbours. Choose your neighbour and a pop up will appear to confirm your decision to add TTN by pressing “Yes”. This will send a TTN request to your neighbour so they can approve. Check out a simple guide to add TTN here.

22) Is it compulsory to give my house address?
Yes, In times of trouble, the guards and your TTN will be notified of your house at the press of the MyTaman Guard Button. Your address will be sent to the guards so they can assist to help you to safety.

23) Is MyTaman a global app?
There are plans in place to bring it global. Currently, you can register and use the app in your home country and search for your Taman to join. It is important to select the country you are registering from as you will only see the tamans in the registered country.

24) Is there support and feedback in MyTaman?
Yes, you can email to us at support@mytaman.com. Our friendly team will attend to your feedback. Or, call us @ +6014 709 0978!